Privacy Policy

Privacy Policy for Eldrow.net

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.

We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, time spent on pages, access times, device identifiers, and interaction patterns. This information is collected through automated tracking technologies, server logs, and analytics tools and may include gameplay statistics, feature usage metrics, and platform preferences. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing feature popularity, and optimizing game mechanics, which enables us to deliver personalized content, improve platform stability, and enhance gaming features. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data (“account data”), which comprehensively includes email address, username, password hash, account creation date, subscription status, and account preferences. This information is collected through registration forms, account updates, and user settings modifications and may include payment information, communication preferences, and security settings. The source of this data is direct user input during account creation and management. We process this information for account authentication, service provision, communication management, and subscription handling, which enables us to maintain secure user accounts, process transactions, and provide personalized services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes display name, avatar, bio, gaming preferences, achievement history, and social connections. This information is collected through profile creation forms, gaming activity, and social interactions and may include game progress, friend lists, and community participation records. The source of this data is user-provided information and automated gameplay tracking. We process this information for community features, gameplay progression, matchmaking services, and social interaction facilitation, which enables us to create engaging gaming experiences, foster community connections, and provide personalized content. The legal basis for this processing is our legitimate interests in operating and improving our gaming platform.

Your Rights:

Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive information about the purposes of processing, categories of personal data concerned, and recipients of your data. To exercise this right, you can submit a written request through our dedicated privacy portal or contact our data protection team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete data we hold about you. This includes the ability to update account information, correct profile details, and modify usage preferences. To exercise this right, you can use our account settings interface or submit a formal correction request through our support system. We will process your request within 15 days and may require current account credentials, specific information to be corrected, and supporting documentation to verify your identity.

[Continued in next part due to length…]Data Handling and Security

Data Processing

We process Service Data which includes user profiles, game progress, achievements, and saved preferences. This processing involves automated data collection and analysis, enabling us to provide personalized gaming experiences and track progress. For example, in the context of gaming, this includes leaderboard positions, completion rates, and gameplay statistics. The legal basis for this processing is legitimate interests and contractual necessity, specifically to deliver our gaming services and maintain fair gameplay.

We process Technical Data which includes device information, IP addresses, browser types, and system logs. This processing involves automated collection and analysis of technical markers, enabling us to optimize performance and ensure compatibility. For example, in the context of gaming, this includes frame rates, loading times, and connection stability. The legal basis for this processing is legitimate interests, specifically to maintain service quality and security.

We process Communication Data which includes messages, support tickets, and forum posts. This processing involves storing and analyzing user interactions, enabling us to provide customer support and maintain community standards. For example, in the context of gaming, this includes bug reports, feature requests, and community discussions. The legal basis for this processing is legitimate interests and consent, specifically to facilitate user communication and improve services.

We process Transaction Data which includes purchase history, payment methods, and subscription details. This processing involves secure payment processing and record-keeping, enabling us to manage subscriptions and provide gaming content. For example, in the context of gaming, this includes in-game purchases, premium memberships, and content unlocks. The legal basis for this processing is contractual necessity and legal obligations, specifically to fulfill purchases and maintain financial records.

We process Preference Data which includes game settings, customization choices, and notification preferences. This processing involves storing and applying user selections, enabling us to provide personalized experiences. For example, in the context of gaming, this includes control configurations, display settings, and content filters. The legal basis for this processing is legitimate interests and consent, specifically to enhance user experience and maintain preferences.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR standards, and Privacy Shield frameworks, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for the duration of account activity plus 24 months after account closure to facilitate account recovery and maintain service continuity.

Usage Data: Stored for 12 months to analyze usage patterns and improve service quality.

Transaction Records: Kept for 7 years to comply with financial regulations and handle potential disputes.

Communication History: Maintained for 36 months to provide context for ongoing support and community management.

Technical Logs: Retained for 6 months to investigate technical issues and maintain system security.

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy

Essential cookies form the backbone of eldrow.net’s functionality. These cookies manage critical operations including user authentication, security protocols, and core gaming features. We specifically employ them for maintaining secure login sessions, protecting against unauthorized access, and ensuring seamless gameplay progression. For instance, these cookies track your active gaming session, save crucial checkpoint data, and maintain your secure connection to our servers.

Functional cookies enhance your gaming experience by remembering your preferences and personalizing your interaction with eldrow.net. They enable customization of your gaming interface, remember your preferred language settings, and maintain your region-specific content preferences. These cookies store your custom control configurations, display settings, and audio preferences to provide a consistent gaming experience across sessions.

Analytics cookies help us understand how players interact with our platform. They collect information about your gameplay patterns, feature engagement, and session duration. This data helps us analyze which game elements are most engaging, identify potential improvements, and optimize the overall gaming experience. For example, we track which game modes are most popular and how players progress through different levels.

Performance cookies monitor and improve our technical operations. They assess website loading speeds, identify potential technical issues, and optimize content delivery for smooth gameplay. These cookies help us maintain optimal server performance, reduce latency, and ensure stable game rendering across different devices and browsers.

Cookie Management

You maintain full control over your cookie preferences through your browser settings, our in-site cookie consent tool, and your account privacy preferences. You can modify these settings at any time to align with your privacy preferences while maintaining essential gaming functionality.

Compliance Measures

For our EU residents, we implement strict GDPR compliance measures including explicit consent mechanisms before cookie deployment, minimal data collection practices, and transparent processing procedures. We limit data storage to essential periods and provide clear documentation of all data processing activities.

California residents enjoy additional rights under CCPA, including comprehensive access to collected personal information, the ability to request data deletion, and the option to opt-out of data sales. We ensure non-discriminatory treatment regardless of privacy choices and maintain transparent access to collected information.

For users under 13, we maintain strict COPPA compliance through robust age verification systems and mandatory parental consent procedures. We limit data collection to essential gaming functions, implement special protection measures for young users, and provide parents with comprehensive access rights to their children’s information.

We regularly review and update our privacy practices to maintain compliance with evolving regulations. Users receive notifications about significant changes, and we may request renewed consent when necessary. Our compliance monitoring ensures continuous alignment with current privacy standards.

Contact Information

For all privacy-related matters, please contact us at [email protected]. We respond to inquiries within 48 hours and require verification for data-related requests. Our support team handles privacy concerns, data requests, and assists with exercising your privacy rights.